Frequently Asked Questions

Find answers to common questions about bicycle repair and maintenance

Service & Pricing Questions

Most standard repairs are completed within 24-48 hours. Here's a typical timeline:

  • Basic Tune-up: Same day or next day
  • Flat tire repair: While you wait (15-30 minutes)
  • Brake or gear adjustment: Same day
  • Comprehensive overhaul: 3-5 days
  • Wheel building or major repairs: 2-7 days

Emergency repairs can often be prioritized for same-day completion. We'll always provide an accurate time estimate when you drop off your bike.

Yes! We provide free estimates for all repairs and services. Our experienced mechanics will:

  • Thoroughly inspect your bicycle
  • Identify all issues and potential problems
  • Provide detailed written estimates
  • Explain all recommended work
  • Offer options for different service levels

You're never under pressure to proceed with any work, and we'll discuss all options with you before starting any repairs.

All our repairs come with comprehensive warranties:

  • Labor warranty: 30 days on all adjustments and repairs
  • Parts warranty: Manufacturer warranty on all replacement parts
  • Satisfaction promise: If you're not satisfied, we'll make it right

If you experience any issues with our work within the warranty period, bring your bike back and we'll resolve the problem at no charge.

Yes, we service all types of bicycles including:

  • Road bikes and racing bicycles
  • Mountain bikes (hardtail and full suspension)
  • Hybrid and commuter bikes
  • Electric bikes (e-bikes)
  • Cruiser and comfort bikes
  • BMX and kids' bikes
  • Vintage and specialty bicycles

Our mechanics have experience with all major brands and component systems, from basic entry-level bikes to high-end racing machines.

Maintenance & Care Questions

Service frequency depends on how much you ride:

  • Casual riders (1-2 times/week): Annual tune-up
  • Regular commuters (daily): Every 6 months
  • Serious cyclists (100+ miles/week): Every 3-4 months
  • Competitive riders: Monthly or per season

You should also service your bike if you notice any performance issues, unusual noises, or after extended storage periods.

Regular maintenance extends your bike's life and improves performance:

  • Weekly: Check tire pressure and inspect for damage
  • After wet rides: Wipe down and dry your bike
  • Monthly: Clean and lubricate the chain
  • Before long rides: Test brakes and shifting
  • Storage: Keep your bike clean and dry

We're happy to show you basic maintenance techniques during your service visits.

Chain replacement depends on wear, not just mileage. Signs you need a new chain:

  • Chain skips under power (especially in smaller gears)
  • Rough or noisy shifting
  • Chain stretch measurement exceeds 0.5% (we can measure this)
  • Visible wear on chain links

Typical replacement intervals: 1,500-3,000 miles depending on conditions, maintenance, and riding style. Regular cleaning and lubrication significantly extends chain life.

While flats can't be completely eliminated, you can reduce them:

  • Proper tire pressure: Check weekly and maintain recommended PSI
  • Avoid debris: Stay alert for glass, thorns, and road hazards
  • Tire inspection: Remove embedded objects before they cause punctures
  • Quality tires: Consider puncture-resistant tires for commuting
  • Replace worn tires: Don't wait until the tread is completely gone

We can recommend the best tire options for your riding conditions and style.

Safety & Technical Questions

No, you should not ride with a significantly wobbly wheel. Here's why:

  • Affects braking performance and safety
  • Can damage brake pads and brake surfaces
  • May lead to spoke failure or complete wheel collapse
  • Creates unstable handling, especially at speed

Minor wobbles can often be quickly fixed with wheel truing. Severe wobbles may indicate structural damage requiring immediate professional attention.

Spongy brakes are a safety concern and need immediate attention:

  • Stop riding immediately if brakes feel unsafe
  • Possible causes: Air in hydraulic lines, worn cables, contaminated pads
  • Cable brakes: May need cable replacement or adjustment
  • Hydraulic brakes: Likely need bleeding or seal service

Don't attempt to ride with compromised brakes. Bring your bike in immediately for professional brake service.

Frame crack repair depends on the material and location:

  • Steel frames: Often repairable by qualified welders
  • Aluminum frames: Usually not repairable safely
  • Carbon fiber: Requires specialized carbon repair services
  • Location matters: Stress areas may not be safely repairable

We can assess frame damage and recommend whether repair is safe and cost-effective, or if replacement is the better option.

Pedaling noises can come from various sources:

  • Clicking: Often bottom bracket, pedals, or loose components
  • Grinding: Usually drivetrain wear or contamination
  • Squeaking: May be chain, brakes, or pivot points
  • Rattling: Loose bolts, accessories, or worn components

Bring your bike in for diagnosis - unusual noises often indicate components that need attention before they fail completely.

Still Have Questions?

Can't find the answer you're looking for? Our experts are here to help with any bicycle-related questions.

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